Consumer Complaints

Our aim is to provide the best possible service to our clients. Should you not be content with the level of service provided, you may file a complaint by contacting our Consumer Complaints Officer on:

Consumer Complaint Officer
MelitaUnipol Insurance Brokers Ltd
15, 5th Floor, Market Street
Floriana
FRN 1081

Email: nicky@muib.com.mt
Telephone: +356 22067128

Should you still not be satisfied with the response and the way your complaint was handled, you may contact the Office of the Arbiter for Financial Services on 80072366 or +365 21249245. The Office of the Arbiter for Financial Services is an autonomous and independent body set up in terms of Act XVI of 2016 of the Laws of Malta. It has the power to mediate, investigate and adjudicate complaints filed by customers against financial services providers.